winederful

Returns and Refunds

Freshness

All our products are sent out in insulated packaging to ensure they remain fresh. If the food we deliver to you does not seem fresh, please contact our Customer Support team at orders@winederful.uk to let us know. If, at our sole discretion, the food does not meet our high freshness standards, we will give you the choice of a free replacement at our next available delivery date, or a refund.

Please note that you will need to email us a photo of any food not deemed fresh within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your debit card.

Damage

While our meals are packed carefully to ensure they arrive in perfect condition, on occasion (and for reasons beyond our control) damage may happen in transit. Should this occur on a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund.

Please note that you will need to email us a photo of the damaged products within 24 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount paid for the damaged items within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your debit card.

Other Issues

If you should have any concerns with your meals, please contact our Customer Support team at orders@winederful.uk to let us know. If, at our sole discretion, the food does not meet our high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund.

Please note that you will need to email us a photo of any product you’re unhappy with within 72 hours of receipt in order to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 3-5 days to refund the amount to your debit card.

Non-Delivery

While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don’t arrive. If we fail to deliver your order (i.e. if your meals have not arrived on the intended delivery date) we will send you a free replacement on our next available delivery date, or a refund.

If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your debit card.

Returns

Due to the perishable nature of our boxes, we are unable to accept returns. We offer our customers refunds or replacement delivery if our products are not delivered to an acceptable quality, as detailed above.

Product Availability and Substitution

Our ingredients are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.