Products are sent Monday to Friday and are sent via a next day delivery service with our courier partners. If orders are received by 6PM on a Friday, we aim to ship them out first thing on Monday.
You will receive notifications about the delivery, which will include confirmation and a tracking code. These will be sent on the day of dispatch, both via email and SMS. You must therefore supply a valid mobile telephone number and email address. Our deliveries do not require a signature, so the courier will need clear instructions on where to leave your box if nobody is going to be in.
We are unable to offer any refunds if your box does not arrive on time and you have failed to provide safe place instructions, a mobile telephone number and an email address for tracking updates and notifications.
If you should change your mind about your order once it has already been confirmed and dispatched, please accept said delivery. You can then contact us at firstname.lastname@example.org on the day of delivery to discuss the order further. Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund or redelivery.
If you wish to change your order, please do so by contacting us at email@example.com. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes that are requested over 48 hours before midday of the scheduled delivery day. Failure to do so will result in the lapse of any rights to a refund or redelivery.
To cancel your order, please let us know no less than 48 hours before midday of the scheduled delivery day and we’ll be happy to provide a full refund. You can also cancel by contacting us at firstname.lastname@example.org. Failure to do so will result in the lapse of any rights to a refund or redelivery.